Rates

Rates for Virtual Assistant Services

Hourly and Per-Project Rates:

At Primo Assistance, we understand the needs of each business owner are unique, therefore, we offer services at an hourly rate, in 15 minute increments, with a two hour minimum.  Hourly rates are invoiced on the 1st and 15th of the month and are due upon receipt.  Invoices must be reconciled in order for work to continue.  Invoices will be sent via email and are payable via Visa, Mastercard, American Express, and Discover through PayPal or by check through postal mail.

Per-project rates are invoiced at 50%  upon client acceptance of total project cost estimate.  The project will commence upon receipt of the initial payment with the remaining balance due upon completion of work.  Final project will be turned over to client upon receipt of balance due.

Retainer Package:

Monthly retainers ensure ongoing support at a discounted rate.  Retainer fees are required in full in advance of services, on the first of each month.  Unused hours in any given month will not carry over to the next month.  Primo Assistance encourages clients who opt for a retainer package to discuss with us how to we can best help you utilize all hours purchased.

Additional Fees:

Primo Assistance completes all client projects from a fully stocked home office furnished with all the necessary technology and resources to help complete each client project.  However, some client project may accrue extra fees for items such as, printing paper, ink cartridges, stamps, envelopes, courier costs, long-distance charges (outside the US), travel time, and expenses, unique software, and any other supplies specific to the client’s needs.  Clients will be advised of all additional fees outside of the contracted rate.

Rush Jobs:

Clients needing emergency assistance outside the realm of normal business hours, weekends, or holidays, or in need of unusually quick turnaround for a particular project will be charged an additional fee.